Sometimes, problems arise between the buyers and the sellers during online transactions. With PayPal, if any occasion arises, both the seller and the buyer are treated fairly, while the resolution process is going on. There are three main ways through which a buyer can lay down his complaint to PayPal. The process includes the frame and the individual in charge of settling the dispute. Settling PayPal Disputes depends on how the purchase was funded.
PayPal Disputes and Claim
Buyer contacts the seller directly using the resolution center site to file a dispute. Once that is done, both the seller and the buyer get to work hand in hand to find a good solution to the issue. If both of them cannot come to a conclusion on how to resolve the issue, the buyer can escalate the dispute to a claim in other to request for a refund/reversal. On this note, PayPal steps in to determine how the problem would be resolved.
Chargeback: the buyer contacts his or her card issuer and requests a refund.
Bank reversal: The buyer contacts his or her bank to request for a refund.
If a complaint is initiated by the buyer, an email would be sent to the seller concerning the complaint. The seller would also see the complaint in the resolution center. During this process, the money the seller received for the transaction might be placed on hold till the case is resolved. If the case is settled to the sellers favor, PayPal would transfer the money back to the sellers PayPal account.
How to File a PayPal Disputes
Filing a PayPal disputes is not that complicated, all you have to do is follow the steps I will be stating for you below:
- First, open your PayPal account
- Locate the resolution center
- Click the view icon right next to the dispute you wish to escalate
- Click escalate this dispute to a PayPal claim close to the bottom of the page
- Follow the instructions stated
- Click escalate to claim
And that is it. With PayPal, you are always covered. So work with PayPal and you would not regret it.